Terms of Service — online store

English translation provided for convenience; the Polish version is legally binding.

Terms of Service of the online store https://en.internetpro.pl/
Document version: 2
Effective date: 27.12.2022
Download as PDF

In force from 20 December 2022.

The Terms you are reading govern the provision of Digital Content and Digital Services available on the website at https://en.internetpro.pl/.

For convenience, in the remainder of these Terms the part of the website that allows products to be purchased will be referred to as the "store".

In these Terms you will find, among other things, the rules for concluding a contract, the terms of the contract, provisions concerning consumers, and information on how to file a complaint and withdraw from the contract. A contract may be concluded by placing an Order on the Store's website.

The information available on the Store's website and in these Terms does not constitute an offer within the meaning of the Polish Civil Code, but an invitation to conclude a contract.

If you have any questions about the content of these Terms, contact us at the address given below.

Contact us!

For any matter relating to purchases and the operation of the Store you can contact us at: [email protected] or by phone: +48 532 131 777.

Who provides the Digital Content or Digital Service?

The Service Provider is the owner of the store: Internet Pro spółka z o.o., with its registered office at ul. Święty Marcin 29/8, 61-806 Poznań, Poland, entered in the register of entrepreneurs kept by the District Court in Poznań, Commercial Division of the National Court Register (KRS), under KRS number 0000865245, NIP (tax ID): 7831825741, REGON: 387309460.

Who do these Terms apply to?

The Terms apply to persons who use the Digital Content or Digital Services made available within the Store. The recipients are consumers, sole traders with consumer rights, and other entrepreneurs alike.

Definitions

Service Provider — Internet Pro spółka z o.o., with its registered office at ul. Święty Marcin 29/8, 61-806 Poznań, Poland, entered in the register of entrepreneurs kept by the District Court in Poznań, Commercial Division of the National Court Register (KRS), under KRS number 0000865245, NIP: 7831825741, REGON: 387309460.

Store — the website available at: https://en.internetpro.pl/.

Order Form — the form used to place an order for Digital Content and Digital Services. Completing the form requires adding the selected Digital Content or Digital Services to the Cart, choosing a payment method and filling in the customer details necessary for the purchase.

Customer — a Consumer, an Entrepreneur or a Sole Trader with Consumer Rights. A Customer is a natural person or legal person who purchases Digital Content or a Digital Service.

Entrepreneur — a natural or legal person running a business who purchases Digital Content or a Digital Service by concluding a Contract, where the content of that Contract shows that it is directly related to the business activity carried out by the Entrepreneur and is of a professional nature for the Entrepreneur.

Consumer — a natural person performing a legal transaction with the Service Provider that is not directly related to their business or professional activity.

Sole Trader with Consumer Rights — a natural or legal person running a business who purchases Content or a Service directly related to that person's business activity, where the content of the Contract shows that the Contract is not of a professional nature for that entrepreneur (e.g. on the basis of the data on the scope of business activity made available in the CEIDG, the Polish business register).

Customer Account — the Customer's individual access to the Store's website, identified by a user name and a password in the form of a string of characters securing access to the account.

Digital Content — data produced and supplied in digital form.

Digital Service — a service that allows the creation, processing and storage of, or access to, data in digital form, or a service that allows the sharing of, or any other interaction with, data in digital form uploaded or created by the consumer or other users of that service.

Product — the Customer's individual access to the Digital Content or Digital Service that is the subject of the Contract, granted for a specified period in accordance with the Contract. The Product description and gross prices are available on the Store's website next to the presented Digital Content or Digital Service.

Price — the remuneration, stated in Polish zloty and including taxes, due to the Service Provider for the performance of the Contract by the Service Provider.

Electronic Service — the provision of services by electronic means within the meaning of the Polish Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws of 2020, item 344, as amended) by the Service Provider to the Customer via the Store's website.

Technical Requirements — the minimum technical requirements that must be met to work with the ICT system used by the Store, including to conclude a Service Agreement or a Contract, namely:

a computer, laptop or other multimedia device with Internet access;
access to e-mail;
the Customer must have a valid/active e-mail address and, in certain cases, a keyboard or other pointing device allowing electronic forms to be completed correctly;
access to an up-to-date web browser: Mozilla, Internet Explorer, Opera, Google Chrome, Safari.

Contract — a contract concluded between the Service Provider and the Customer via the Store or in another way, in particular by sending an Order to the Service Provider's e-mail address and the Customer paying for the Order placed, under which the Service Provider undertakes to provide the Digital Content or Digital Service and the Customer undertakes to pay the Price. The Contract is concluded when the Service Provider sends confirmation of acceptance of the Order.

Service Agreement — an agreement concluded between the Service Provider and the Customer, the subject of which is the provision of Electronic Services made available via the Store, on the terms set out in these Terms.

Order — the Customer's declaration of intent submitted via the order form, aimed at concluding a distance Contract, made using means of distance communication, in particular the Store's website, by which the Customer makes an offer to conclude a Contract for Digital Content / a Digital Service addressed to the Service Provider, and in which the Customer provides the data necessary for the possible conclusion and performance of the Contract. An Order may also be placed by sending it to the Service Provider's e-mail address indicated in the Terms.

Cart — an Electronic Service made available to the Store's Customer that allows them to place an Order for Digital Content or a Digital Service, enter discount codes reducing the Price on the terms set out in separate agreements/terms, and view a summary of the Price of individual Digital Content and Digital Services.

Promotions — special terms for concluding a Contract proposed by the Service Provider for a specified period, which the Customer may take advantage of on the terms set by the Service Provider, e.g. a reduction in the price of Digital Content or a Digital Service.

Consumer Rights Act — the Polish Act of 30 May 2014 on consumer rights (Journal of Laws of 2020, item 287, as amended).

Terms — this document setting out the rules for concluding Contracts and the rules for providing and using services, including Electronic Services, made available by the Service Provider via the Store to Customers. The Terms define the rights and obligations of a Store Customer who is a Consumer, an Entrepreneur or a Sole Trader with Consumer Rights.

Initial Price — the first Price at which the Product appeared in the Store.

Lowest Recent Price — the lowest Price at which the product was available in the Store in the last 30 days.

Promotional Price — the Price of Products in the Store after a reduction announced by the Service Provider as a Promotion.

General terms of use of the Store

These Terms are made available free of charge to every Customer before a contract is concluded, in a way that allows their content to be obtained, reproduced and recorded using the ICT system used by the Customer.
The Customer is obliged to read the Terms before concluding a contract. If the Customer does not accept their provisions, they should not make purchases in the Store. Concluding a Contract with the Service Provider means that the Customer has read the Terms and is bound by their provisions.
All prices of Digital Products are gross prices (including VAT) in Polish zloty.
To use the Store correctly, it is necessary to meet the Technical Requirements, have access to a device with Internet access, an up-to-date operating system and an up-to-date web browser, and have an e-mail account. The Customer should also be aware of the risks of using the Internet (including online shopping) and secure their device with basic technical security measures (e.g. antivirus software).
The Customer is obliged not to provide unlawful content or content prohibited by law (e.g. infringing the personal rights of third parties), and to enter data that is true.
The Store Customer is obliged in particular to:
- provide in the forms made available within the Store only true, current and necessary data, and to promptly update the data, including personal data, provided by the Customer in connection with the conclusion of Contracts;
- use the services and functionalities made available by the Store in a way that does not disrupt the operation of the Store, in compliance with applicable law, the provisions of the Terms, and with customs and principles of social coexistence, and in a way that does not disrupt the use of the Store by other Customers;
- not provide or transmit within the Store any content prohibited by applicable law, in particular content infringing third parties' copyright or personal rights;
- not post unlawful content such as sending or posting unsolicited commercial information (spam) in the Store or posting any content that violates the law;
- not modify without authorisation the content provided by the Store, in particular the Prices or descriptions of Digital Content or Digital Services;
- not take actions aimed at obtaining information not intended for the Customer;
- pay the Price and other costs agreed by the Customer in full and on time.
The Customer is not entitled to pass on their login and password to unauthorised persons or to use another Customer's account.
Digital Content and Digital Services may be presented in the Store as pre-sales or in a Promotion, the terms of which are published in the Store. The price indicated by the Service Provider next to the Promotional Price is the lowest price at which the product was available in the store in the last 30 days (Lowest Recent Price).
Where Digital Content or a Digital Service is made available as part of a Promotion, the Service Provider marks that the given Digital Content or Digital Service is at a promotional price.
Where Customers are able to read other Customers' reviews on the Store's website, the Service Provider takes reasonable and proportionate steps to verify that the reviews are genuine and were posted by persons who actually used the Digital Content or Digital Service. Information on how the Service Provider verifies reviews can be found in the _____ tab.
If the Price made available to the Customer on the Store's website is personalised, e.g. set on the basis of information about the Customer obtained from marketing data (profiling), the Service Provider informs the Customer about the individual adjustment of the price (price personalisation) next to the Price of the Digital Content or Digital Service on the Store's website.
The Service Provider takes organisational and technical measures to ensure the security of using the Store and the functionalities available on the website (account registration form, order form, etc.).

Electronic Services on the Store's website, including creating a Store Customer Account

The Service Provider provides the following Electronic Services to Customers free of charge via the Store:
- the service of concluding Contracts on the terms set out in the Terms;
- the Customer Account service, including storing and making available to the Customer, via the Account, the Customer's Order history on the Store's website, and access to the Digital Content and Digital Service via the Account after logging in on the Store's website;
- the service of placing Orders on the terms set out in the Terms;
- the service of enabling Customers to use the Cart;
- the service of making Digital Content and Digital Services available on the Store's website.
The Customer may create an Account on the Store's website when placing an Order. The Account contains, among other things, information about Orders and allows previously used data needed to place an Order to be remembered.
The Service Provider provides the Account maintenance service for the duration of the Contract, and for no less than one year from the date the Account was created / the Customer last logged in to the Account.
The Account can be used after completing the form, accepting the provisions of these Terms and clicking the "Create account" button or an equivalent one; the Account is created automatically when making the first purchase in the Store. Where an Order is placed by e-mail, the Account is created by the Service Provider after the Price has been paid; the Customer receives a message with an activation link at the e-mail address they provided and sets the password to their Account themselves.
In the Account creation form the Customer must provide the following data: first name and surname, e-mail address, login and password.
A Customer Account is created by completing the registration form and sending it to the Service Provider via the Store's website (as part of placing an Order). The agreement for maintaining an Account on the Store's website is concluded when confirmation of the creation of the Customer Account is sent.
The Account agreement is concluded for an indefinite period and may be terminated at any time.
The Customer logs in to the Account using their e-mail address and an individual password set by the Customer.
The Customer may place an Order without creating an Account or by creating an Account.
At the Customer's request, the Service Provider deletes the Customer Account. To request deletion of the Account, the Customer should contact the Service Provider at the e-mail address given at the beginning of the Terms.
The Customer Account is deleted within 365 days of receipt of the deletion request.
Use of the Cart begins when the Customer adds the first Digital Content or Digital Service to the Cart.
The Cart service is provided free of charge, is one-off in nature and ends when the Order is placed.
Complaints relating to the provision of Electronic Services may be submitted in writing to the Service Provider's registered office address or electronically to the address given at the beginning of the Terms.
The Service Provider responds to a complaint promptly, and no later than within 14 days of its receipt.
To speed up the handling of a complaint, it is recommended that the Customer include in the complaint description information and circumstances concerning the subject of the complaint, in particular the type and date of the irregularity and the Customer's demand, together with the contact details of the person filing the complaint.
The above requirements are only recommendations of the Service Provider and do not affect the effectiveness of complaints submitted without the recommended description.

Conclusion and performance of the Contract, and payments

The Service Provider enables Orders to be placed and Contracts for the provision of Digital Content and Digital Services to be concluded via the Store's website.
The main features and specification of the Digital Content and Digital Service are set out on the product page of each Digital Content or Digital Service on the Store's website.
A Contract between the Customer and the Service Provider may be concluded after the Customer has placed an Order on the terms set out below.
The Contract is concluded after an Order has been placed on the Store's website using the Order Form, at the moment it is confirmed by the Service Provider; confirmation takes the form of an e-mail sent by the Service Provider to the e-mail address indicated by the Customer when placing the Order.
The subject of the Contract is the Service Provider's obligation to provide the Digital Content or Digital Services to the Customer for the price indicated on the Store's website, payable by the Customer.
Orders may be placed 7 days a week, 24 hours a day.
The Service Provider enables the Customer to place an Order as follows: by adding the Digital Content or Digital Service to the Cart, after which the Customer proceeds to the Order Form, or a Customer with an Account confirms in the Order Form that the data necessary to conclude and perform the Contract is current and correct.
A Customer who does not have an Account is required to complete the Order Form themselves with the data necessary to conclude and perform the Contract.
In every case, providing outdated or false Customer data may make it impossible to perform the Contract, since a condition for placing an Order is the correct and complete completion of the Order Form. In the Order Form the Customer must provide the following data about the Customer: first name and surname, exact address, e-mail address, and data concerning the Contract, i.e. the selected Digital Content or Digital Service and the Customer's method of payment for the Digital Content and/or Digital Service.
In the case of Customers who are not Consumers, it is also necessary to provide the business name and, if they have requested a VAT invoice in the form, the data necessary to issue a VAT invoice, including the NIP (tax ID).
In addition to the above, a condition for placing an Order is acceptance of the Terms and the Service Provider's privacy policy, and payment of the Price for the Digital Content and/or Digital Services where the chosen payment method requires it.
Pressing the "Order and pay" button (or another button with an equivalent wording) is equivalent to placing an Order (the Customer makes an offer) for the selected Digital Content and/or Digital Service.
The Customer may verify the Digital Content and Digital Service in the Cart and make changes until the Order is placed.
After clicking the "Order and pay" button (or another button with an equivalent wording), the Customer will be able to choose a payment operator and, if online payment is chosen, will be automatically redirected to the payment gateway operated by the selected operator. Information about the available operators is provided on an ongoing basis on the Store's website. In the case of an Order placed by e-mail, payment must be made to the account indicated on the invoice.
In response to the Order, the Customer promptly receives a message at the e-mail address provided for this purpose confirming receipt of the Order and the start of its verification.
After verifying the Order, without undue delay, the Service Provider sends the Customer, to the e-mail address provided, a message confirming acceptance of the offer made by sending the Order and confirming the start of Order fulfilment, or information about the refusal to accept all or some of the offers made in the Order.
The Contract is concluded when the Service Provider accepts the Order, which takes the form of an e-mail confirming acceptance of the Order. In the case of an Order to be paid on the basis of an invoice issued by the Service Provider, the Customer is obliged to pay the Price in full within the period indicated on the invoice issued by the Service Provider. If this obligation is not fulfilled, the Contract is deemed not to have been concluded.
If the offer or offers made by the Customer as part of the Order are refused, the Contract is not concluded in respect of the Digital Content and/or Digital Service indicated by the Service Provider in the e-mail refusing the offer. In such a case the Service Provider, promptly and no later than within 14 days of sending the above message, refunds the payments made by the Customer to the extent that the Contract was not concluded.
The Service Provider sends an Order summary containing the most important information about the Order to the e-mail address provided by the Customer in the form.
The Service Provider runs Promotions on selected Digital Content or Digital Services available on the Store's website. Promotions cannot be combined unless the terms of the Promotion expressly state otherwise. The possibility of taking advantage of a given Promotion may depend on the availability of the Digital Content or Digital Service on the Store's website.
The Service Provider offers the following payment methods:
- electronic payment (Order fulfilment begins after the Service Provider sends the Customer confirmation of acceptance of the Order and after the Service Provider receives information that the Customer has made the payment) in the form of a traditional bank transfer or a payment made via a payment operator;
- traditional bank transfer;
- payment made via a payment operator.
The Service Provider will provide the Customer with proof of purchase in electronic form. The Customer agrees that the proof of payment, i.e. an invoice or receipt, is prepared and sent to the e-mail address provided when placing the Order or creating the Account.
Payment for Digital Content or a Digital Service is made via https://tpay.com/, owned by Krajowy Integrator Płatności S.A. (KRS: 0000412357, NIP: 7773061579, REGON: 300878437), entered in the register of national payment institutions kept by the Polish Financial Supervision Authority (KNF) under number IP27/2014.
The Service Provider does not store Customers' payment card numbers in its database.
Payment is made on the terms presented on the Store's website. In case of doubt, the Customer may contact the Service Provider by sending a message to the address indicated in the Terms.

Digital Content and Digital Services

The Digital Content and Digital Services offered on the Store's website concern educational and business content. Under a Contract concluded in accordance with these Terms, the Service Provider makes Digital Content and/or Digital Services available to the Customer in accordance with the Customer's Order.
Fulfilment of the Order means that the Service Provider delivers to the Customer data enabling access to content in accordance with the Customer's Order. Access data is sent to the e-mail address indicated when placing the Order (login and password to the Customer Account on the Store's website). Creating a Customer Account on the Store's website, which enables the use of Digital Content and Digital Services, is free of charge.
The prices of Digital Content and Digital Services are presented to the Customer on the Store's website and during the placing of the Order. All prices given on the Store's pages are gross prices including taxes.
Due to the type and duration of the Digital Services or Digital Content, individual variants of Digital Content or Digital Services may differ in scope and level of access to materials.
All Digital Services and Digital Content are presented on the Store's website. Access to the content of the Order will be granted to the Customer promptly after the Contract is concluded (usually after the Customer pays the Service Provider the fee corresponding to the Price of the selected Digital Content or Digital Service), unless otherwise stated in the description of the Digital Content or Digital Service. The Customer Account means an individual panel for each Customer, launched for them by the Service Provider on the Store's website.
Upon logging in to the Customer Account after purchasing a Digital Service or Digital Content, or upon gaining access to the ordered Digital Content or Digital Service, in particular by being sent a link to download the materials or to access them, the subject of the Contract is deemed to have been delivered to the Customer in full.
If, in the description of the Digital Content or Digital Service, the Service Provider has specified a different delivery date for the Digital Content or Digital Service, the Customer is bound by the date indicated by the Service Provider on the Store's website (pre-sale).

Copyright

The Customer is obliged to comply with the terms of this licence in respect of the content available within the Store and the individual Digital Content and Digital Services. The Service Provider may set out licence terms separately by including an appropriate provision in the description of the Digital Content or Digital Service.
The Customer has the right to use the Digital Content or Digital Service solely for their own use, unless otherwise stated in the Product description.
The Customer is prohibited from sharing Digital Content or their Customer Account credentials with other parties.
The Digital Content and Digital Services available within the Store may not be disposed of by the Customer (in particular resold, distributed or sold commercially).
The licence granted to the Customer does not include the right to:
- permanently or temporarily reproduce the content available within the Store, including Products, in whole or in part, for any purpose other than making a copy for personal use;
- make any other changes to part or all of the content, including Products, available on the Store's website;
- distribute for a fee the content, including Products, available on the Store's website by any means and in any form;
- distribute free of charge the content, including Products, available on the Store's website by any means and in any form.
Unless otherwise stated in the description of the Digital Content or Digital Service, the licence is granted for the duration of the Contract / 365 days.

Rights in the event of non-conformity with the Contract (liability for defects in Digital Content or a Digital Service)

The Service Provider is liable to the Customer if the Product is not in conformity with the contract. Details concerning the non-conformity of a Digital Service or Digital Content with the contract are governed by the Polish Civil Code and the Act of 30 May 2014 on consumer rights with respect to Consumers and Sole Traders with Consumer Rights.
If Digital Content or a Digital Service is found not to conform with the Contract, the Customer should contact the Service Provider (at the e-mail address given at the beginning of the Terms or by post), at the same time specifying their claim relating to the non-conformity of the Digital Content or Digital Service with the Contract.
If the Digital Content or Digital Service is not in conformity with the Contract, the Consumer may demand that it be brought into conformity with the Contract.
The Service Provider may refuse to bring the Digital Content or Digital Service into conformity with the contract if doing so in the manner chosen by the Consumer is impossible or would involve excessive costs for the Service Provider.
When assessing whether costs are excessive, all circumstances of the case are taken into account, in particular the significance of the lack of conformity of the Digital Content or Digital Service with the contract and the value of Digital Content or a Digital Service that conforms with the Contract.
The Service Provider brings the Digital Content or Digital Service into conformity with the contract within a reasonable time from the moment the Service Provider was informed by the Consumer of the lack of conformity with the Contract, and without significant inconvenience to the Consumer, taking into account their nature and the purpose for which they are used. The costs of bringing the Digital Content or Digital Service into conformity with the Contract are borne by the Service Provider.
If the Digital Content or Digital Service is not in conformity with the Contract, the Consumer may submit a declaration of price reduction or withdrawal from the Contract where:
- bringing it into conformity with the Contract is impossible or requires excessive costs in accordance with points 4 and 5;
- the Service Provider has not brought the digital content or digital service into conformity with the contract in accordance with point 6;
- the lack of conformity with the Contract persists even though the trader has attempted to bring the Digital Content or Digital Service into conformity with the Contract;
- it is clear from the Service Provider's declaration or from the circumstances that it will not bring the Digital Content or Digital Service into conformity with the Contract within a reasonable time or without significant inconvenience to the Consumer.
The Service Provider will consider the complaint within a reasonable period of 14 days.
If a Customer who is a Consumer, exercising their rights arising from the non-conformity of the Product with the Contract, has made an appropriate demand to the Service Provider, and the Service Provider has not responded to that demand within 14 calendar days, the demand is deemed to have been recognised as justified.
To speed up the handling of a complaint, it is recommended that the Customer include in the complaint description information and circumstances concerning the subject of the complaint, in particular the type and date of the non-conformity with the contract, and the contact details of the person filing the complaint. The recommendations in the preceding sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description.
If the Customer is an Entrepreneur, the Service Provider's liability for non-conformity of the goods with the contract is excluded.
More information on buyers' rights can be found on the website of the Polish Office of Competition and Consumer Protection (UOKiK) — https://prawakonsumenta.uokik.gov.pl.
The Service Provider is liable for a lack of conformity with the contract of Digital Content or a Digital Service supplied in a single act or in parts, which existed at the time of supply and became apparent within two years of that time. A lack of conformity with the Contract that became apparent before the end of one year from the supply of the Digital Content or Digital Service is presumed to have existed at the time of supply.
The Service Provider may not rely on the expiry of the time limit for establishing the lack of conformity of the Digital Content or Digital Service with the Contract indicated in point 13 if it fraudulently concealed that lack of conformity.
The Service Provider is liable for a lack of conformity with the contract of Digital Content or a Digital Service supplied on a continuous basis which occurred or became apparent during the period in which, under the contract, it was to be supplied. A lack of conformity with the contract is presumed to have occurred during that period if it became apparent during that period.
The presumptions indicated in points 13 and 15 do not apply if:
- the consumer's digital environment is not compatible with the technical requirements of which the Service Provider informed them in a clear and comprehensible manner before the Contract was concluded;
- the Consumer, having been informed in a clear and comprehensible manner before the Contract was concluded of the obligation to cooperate with the Service Provider, to a reasonable extent and using the least burdensome technical means for them, in order to determine whether the lack of conformity of the Digital Content or Digital Service with the Contract at the relevant time results from the features of the Consumer's digital environment, fails to fulfil that obligation.
Rights arising from the non-conformity of a Digital Service or Digital Content with the contract apply only to Store Customers who are Consumers. With respect to non-conformity with the Contract, Sole Traders with Consumer Rights have the rights under Article 7aa of the Consumer Rights Act and Articles 385⁵, 556⁴ in conjunction with Article 558 § 1, second sentence, 556⁵ and 576⁵ of the Polish Civil Code.
A Sole Trader with Consumer Rights accepts these Terms and then exercises their rights. A Sole Trader with Consumer Rights should complete the appropriate form for non-conformity of goods with the contract, in particular providing data confirming the circumstances that confirm their status in accordance with Article 7aa of the Consumer Rights Act, or provide this information to the Service Provider in another way.
In the form sent to the Service Provider, a Sole Trader with Consumer Rights declares that the Contract concluded is directly related to their business activity but is not of a professional nature for them, in particular in view of the scope of the business activity carried out.

Withdrawal from the contract

If, during the purchase, the Consumer or Sole Trader with Consumer Rights consented to the performance of the contract and the supply of the Digital Content or Digital Service before the end of the withdrawal period, they lose the right to withdraw from the contract concluded with the Service Provider.
If the contract concerns the provision of Electronic Services and the Service Provider has fully performed the Electronic Service with the express consent of the Consumer or Sole Trader with Consumer Rights, who was informed before the performance began that they would lose the right to withdraw once the service was performed, then they will not have the right to withdraw.
Where the circumstances indicated above (points 1 and 2) do not apply, the Consumer or Sole Trader with Consumer Rights has the right to withdraw from the contract without giving a reason within 14 days of the date the Contract was concluded.
The Customer does not have the right to withdraw from the Contract without giving reasons if the conditions set out in paragraph 1 or paragraph 2 have been met. The Store operates by supplying Digital Content or Digital Services to the Customer. Consequently, starting to use the Digital Content or Digital Service before 14 days have passed from the date of purchase results in the loss of the right to withdraw from the Contract.
Withdrawal from the contract takes place by informing the Service Provider of your decision by submitting a declaration. Such a declaration may be sent by post or by e-mail. The Customer may use the model form available below the Terms, but this is not obligatory.
To meet the withdrawal deadline, it is sufficient for the Consumer or Sole Trader with Consumer Rights to send the information concerning the exercise of their right of withdrawal before the withdrawal period expires.
In the event of withdrawal from the contract, the Service Provider refunds to the Consumer or Sole Trader with Consumer Rights all payments received from them.
The refund will be made using the same payment methods used by the Consumer or Sole Trader with Consumer Rights in the original transaction, unless the Consumer or Sole Trader with Consumer Rights has expressly indicated otherwise.
The Consumer or Sole Trader with Consumer Rights will not incur any fees in connection with the form of refund.

Provisions concerning Entrepreneurs

With respect to a Customer who is not a Consumer or a Sole Trader with Consumer Rights, the Service Provider has the right to withdraw from the Contract within 14 calendar days of its conclusion. Withdrawal from the Contract in this case may take place without giving a reason and does not give rise to any claims by the Customer against the Service Provider.
The Service Provider has the right to limit the available payment methods, including requiring full or partial prepayment, with respect to a Customer who is not a Consumer or a Sole Trader with Consumer Rights.
The Service Provider may terminate the agreement for the provision of an Electronic Service with immediate effect and without giving reasons by sending an appropriate declaration to a Customer who is not a Consumer or a Sole Trader with Consumer Rights.
The Service Provider's liability towards a Customer who is not a Consumer or a Sole Trader with Consumer Rights is limited — both for a single claim and for all claims in total — to the amount of the Price paid, and the Service Provider is not liable for lost profits.
Any disputes arising between the Service Provider and a Customer who is not a Consumer are submitted to the court having jurisdiction over the Service Provider's registered office.

Out-of-court complaint handling and redress for consumers

The Service Provider agrees to submit any disputes arising in connection with concluded Contracts to amicable, mediation proceedings. The details will be determined by the parties to the dispute.
Any disputes relating to the services provided by the Service Provider will be resolved by the common courts, and the governing law is Polish law.
A Customer who is a Consumer may use out-of-court means of handling complaints and pursuing claims. The rules of access to these procedures are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organisations whose statutory tasks include consumer protection, provincial inspectorates of the Trade Inspection, and at the following web addresses of the Polish Office of Competition and Consumer Protection (UOKiK):
It is also possible to use the online dispute resolution platform for disputes between consumers and traders at EU level (the ODR platform), available at: http://ec.europa.eu/consumers/odr.
The provisions of the Terms do not prevent Customers from relying on mandatory provisions of law governing the protection of consumer rights.

Validity of and amendments to the Terms

The Service Provider may amend these Terms for important reasons, including if the conditions for concluding a Contract change, when applicable law changes, when new Digital Content or Digital Services are introduced, and when IT solutions change.
Customers who have an Account on the Store's website will be notified of each amendment to the Terms by e-mail to the e-mail address assigned to the Customer Account.
With respect to Customers who are not Consumers, the Service Provider may amend the Terms at any time on the basis of generally applicable law.
Contracts concluded before an amendment to the Terms are governed by the Terms in force on the date the contract was concluded. An amendment to the Terms takes effect 10 days after the date of publication.
The Terms are governed by Polish law.
Actions relating to the Terms taken by Customers who are not Consumers should be taken in documentary form. Any disputes between the Service Provider and Customers who are not consumers will be resolved by the court having jurisdiction over the Service Provider's registered office or place of residence.
The Service Provider may terminate the Service Agreement with the Customer with 30 days' notice for important reasons, understood as a change in the law governing the provision of services by electronic means by the Service Provider that affects the mutual rights and obligations set out in the agreement concluded between the Customer and the Service Provider, or a change in the manner of providing services caused solely by technical considerations.
The Service Provider may terminate the Service Agreement with the Customer with 14 days' notice, or refuse them further right to use the Store, for important reasons, in particular in the event of a gross breach of these Terms by the Customer, i.e. in situations where the Customer breaches the General Terms of Use of the Store.

Personal data protection

The Customer's personal data is processed by the Service Provider as the controller of personal data.
Providing personal data by the Customer is voluntary but necessary in order to create an Account, use certain Electronic Services and conclude a Contract.
Additional information on data processing is available in the Privacy Policy on the Store's website.

Final provisions

The Terms and the annexes to the Terms constitute a standard contract within the meaning of Article 384 § 1 of the Polish Civil Code.
The essential provisions of the Service Agreement being concluded are recorded, secured and made available by sending an e-mail to the address provided by the Customer.
The essential provisions of the Contract being concluded are recorded, secured, made available and confirmed to the Customer by sending the Customer an e-mail confirming the Order placed and providing an active link to the content of these Terms in the body of the e-mail.
Proof of purchase by the Store Customer will be provided by e-mail.
The content of the Terms is available to Customers free of charge on the Store's website.
In matters not regulated in these Terms, the generally applicable provisions of Polish law apply, in particular the Civil Code and other relevant provisions of generally applicable law.
Any disputes arising between the Service Provider and a Customer who is not a Consumer are submitted to the court having jurisdiction over the Service Provider's registered office.
By posting any content on the Account or elsewhere on the Store's website, the Customer hereby grants the Service Provider a non-exclusive, royalty-free licence to use, store in computer memory, modify, delete, supplement, publicly perform, publicly display, reproduce and distribute that content, in particular on the Internet, without territorial limitation.

Model withdrawal form

CONTRACT WITHDRAWAL FORM

The right to withdraw from the contract is available to Consumers and Sole Traders with Consumer Rights. The form provided is a model. Not using this model does not affect the possibility of withdrawing from the contract.

Service Provider: __________

I hereby declare that I withdraw from the Contract for the following Digital Content or Digital Services

Name of the Digital Content or Digital Service: ___________

Gross price: ___________

IDENTIFICATION DETAILS:

First name and surname: ___________

Date of conclusion of the Contract: ___________

The refund is made using the same payment method you chose when purchasing the Digital Content or Digital Service on our Store's website. If the payment was made other than by bank transfer and you wish to receive the refund to a bank account, please indicate below the bank account number to which the refund should be made: _________________________________.

_________________________________
signature and date

Information on the processing of personal data in connection with withdrawal from the contract:

Please be informed that the personal data provided in this form will be processed for the purpose of handling the withdrawal process. The controller of the data provided in the form is _______________________.

In connection with handling the withdrawal process, the data may be processed by external entities involved in handling this process, such as an accounting office. The form will be kept for the period necessary to carry out the withdrawal process and to raise any potential claims arising from the withdrawal. In connection with the processing of the personal data contained in the form, you have the following rights: the right to request access to the data, its rectification, erasure or restriction of processing, as well as the right to lodge a complaint with the President of the Polish Personal Data Protection Office (UODO). Providing the data is voluntary but necessary to handle the withdrawal process.

Terms of Service of the online store